In assessing the overall performance and overall score of each mobile network, 4 main categories of services have been evaluated:
With this methodology applied, Telekom achieved 85.06 (out of 100) scoring points, followed by Vip mobile with 76.79 (out of 100) scoring points and Telenor 69.90 (out of 100) scoring points.
Telekom achieved the highest overall score due to the best quality of services in all three measurement aggregations, in Large Cities, Small Cities and on Roads. In Large Cities and in Small Cities, the results of Telekom and Vip mobile are similar, but with Telekom being ahead.
The mobile Network Benchmarking results achieved in 4 main categories of services and on every measurement aggregation (Large Cities, Small Cities, Roads), as well as the overall scores achieved, are presented in Figure 1 below. Values for aggregations on the right are weighted values as used for the calculation of the final score.
Fig.1. Final and Aggregation scorings for all three operators
The Voice services scores achieved are presented in Figure 2 below.
Fig.2. Final and Aggregation Voice scorings for all three operators
Scores for data tests including data transmission, web browsing and YouTube are presented on Figure 3 below.
Fig.3. Final and Aggregation Data scorings for all three operators
Results by 4 main categories of services for all three operators are shown in Figure 4. Values for respective services show the percentage of maximum score achieved, to assess the gap in quality.
Fig.4. Results by 4 main categories of services for all three operators
All three mobile operators achieved good KPIs levels in Large Cities and Small Cities for voice services. On roads, Vip mobile and Telenor results for CSR (below 95%) were on the level which requires improvements.
Telekom Srbija presented the best voice performance, mainly because of its shortest call setup times. Telekom Srbija and Vip mobile depicted similar quality of voice service, with Telekom Srbija being ahead, due to better accessibility. Telenor ranked last due to the lack of VoLTE functionality.
The quality of data services offered by Telenor is much better than for voice services. Telekom Srbija and Vip mobile showed the best data performance and scored between 70% and 90% of maximum points in all data tests. Telekom Srbija and Vip mobile showed similar performance during data tests, with Telekom Srbija being ahead, due to better availability of the data services.
Telekom Srbija was better than competitors in all data services. All operators had similar performance of YouTube tests.